We only ship OVERNIGHT, Tuesday, Wednesday or Thursday

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All Corals are WHAT YOU SEE IS WHAT YOU GET (WYSIWYG), These are 1 of 1 specimens. The picture/video of the coral is the exact coral you will be receiving from purchase.

Our DOA policy is simple! In the event that you experience a loss please email shop@fishhouseaquariums.com a CLEAR digital image of the coral in it's original packaging within two hours of delivery for replacement credit. DOA claims submitted after the two-hour time frame will be reviewed on an individual basis at management's discretion. We do not offer refunds. You will receive a credit towards your next purchase. The credit does not include the cost of shipping. Under no circumstance is the customer to reject delivery of an order this will void our DOA guarantee. If the package is leaking or damaged, please document the damage with FEDEX or UPS and contact us immediately. Please do not discard the specimen without authorization from , The Fish House & Aquarium Services, doing so will void our DOA guarantee. We cannot solve a problem if we are not aware of it, please make sure to contact us as soon as possible if you have any questions or concerns regarding a shipment. If we do not hear about your shipment via email or phone call we will assume that everything has arrived in perfect condition and no further action is required on our part. We do NOT provide DOA coverage on replacement orders. We will always work with you to ensure your transaction is 100% satisfactory. By submitting an order, you agree to any and all DOA policies set forth by The Fish House & Aquarium Services. These policies are subject to change without notice.

The Fish House & Aquarium Services reserves the right to hold or delay shipments based on weather, holidays or other exigent circumstances. We make these decisions first and foremost with the regard to the health and safety of the Animals. We understand that this can be frustrating, but please be assured that our main goal is to deliver your package in a timely manner with the highest quality as a standard.

Please note, The Fish House & Aquarium Services cannot be held accountable for"

• Any delays in shipped caused by the fedex, ups, etc
• Delays due to weather, mechanical failures, etc
• If a package is rejected for any reason
• Lost or stolen packages
• Failure to open package within the two hour time frame provided for DOA claims